Consumers have a fourteen-day withdrawal.
Conditions right of withdrawal
You have the right to cancel within fourteen days. The revocation period is fourteen days from the date you, or a representative of your third party, recieved the goods.
To exercise your right of cancellation, you must contact us (Vitego GmbH, Försterweg 26, 15370 Vogelsdorf. firstname.lastname@example.org Telephone no. +49 3343940993 Fax: +49 3343940995) consigned by a clear statement (eg by mail, letter, fax or email) to inform us of your decision to withdraw from this contract
. You may use the attached model withdrawal form (not compulsory).
To meet the cancellation deadline, it is sufficient that you inform us about your cancellation before the deadline.
Effects of cancellation
In case of cancellation, we will reimburse all your payments including delivery costs (except for the additional costs arising from the fact that you chose a different method of delivery instead of our delivery offers.) We will immediately reimburse your payments within fourteen days from the date on which we recieve your notice of cancellation. We will be using the same method of payment which you used in the original transaction. You will not be charged for the repayment. We may withhold reimbursement until we have received the returned goods, or until you have proven to us that you returned the goods.
You have to return the goods immediately and in any case not later than fourteen days from the date on which you inform us about the cancellation of this contract.
You are obliged to pay the direct cost of returning the goods, and in cases of damages due to a diminished value of the goods. Example by false handling of the goods which will lead to the loss of value for the necessity to ascertain the nature, characteristics and functions of the goods.
The right to cancel does not apply to the following contracts:
Contracts which are not prefabricated and custom made products, or products which are clearly tailored for your personal needs. Contracts for the return of unsealed products which are unsuitable for reasons of health or hygiene.
Cancellation form (Muster-Widerrufsformular)
(If you want to cancel the contract, please fill up this form and send it to us.)
– Vitego GmbH, Försterweg 26, 15370 Vogelsdorf, email@example.com, Fax: +493343940995
– I/we want to cancel my/our contract for the purchase of the following products(*)
– Order number / customer number
– Ordered product (date)/ recieved (date)(*)
– Name of customer
– Address of customer
– Customers Signature (only for paper-written mails)